Operations: the details on how to deliver

Operations is ultimately about how you retain the customer and exceed their expectations after you’ve made the sale.

This crash course will help you delve into what needs to be in place in the back-end of your business to ensure your customers are more than satisfied.

Peel back the layers and identify the various components that enable your business to deliver your product or service to your customers. At the end of this crash course you’ll be able to:

• Identify the necessary start-up resources for your business.
• Clarify your production/process.
• Understand how to assess risk for your business.

In order to view this presentation on your iPad or iPhone you will need to download the Prezi app. You can find it here: https://itunes.apple.com/app/prezi-for-iphone/id576717926

For your best viewing experience we’d suggest watching the prezi in full screen mode. It’s easy, just click the icon in the far right corner and you’ll be ready to go.