Symbiose Communication Inc.
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Symbiose Communication is a Quebec-based inbound and out-call call center offering a vast range of superior services in eight different languages. With a global reach, Symbiose Communication specializes in technical support, client services, sales/telemarketing, accounts receivable and accounts payable management.
Turning years of experience into a call centre success
After 18 years in operations management in the call centre industry, Stéphane Elie knew he had a solid understanding of what clients wanted. Plus, he felt he had the experience needed to build a successful business.
In 2009, Stéphane got to work setting up Symbiose Communication Inc. The Centre local de développement (CLD) de Longueuil connected him with the Futurpreneur Canada where he received start-up financing, mentoring and business resources. With guidance from Futurpreneur Canada mentor Pierre Deutsch, Stéphane officially launched operations for Symbiose Communication in 2010 with seven employees. Since then, the company has grown to more than 120 employees, signed contracts with major clients in Canada and abroad and become one of the most important call centres in its region.
Stéphane is proud of what he and his company have accomplished. “When people ask me what I like best about being an entrepreneur, I always tell them I feel like I've made a difference. Founding Symbiose Communication was one of the most significant achievements of my professional life,” he said.
Stéphane has some advice for aspiring entrepreneurs. “Keep a clear view of what you want to do with your projects in the short, medium and long term. Also, as entrepreneurs, we cannot succeed at everything on our own. Make sure you have strong supporters and allies around, you such as friends, family members, mentors and acquaintances.
“My mentor reminds me to take a step back and look at the whole picture instead of just the parts that I want to see. Once I told my mentor I did not have enough time to meet with my team managers and keep track of operations. He was quick to realize that over time, this behaviour could lead to a loss of focus on operational efficiency. He convinced me to plan weekly meetings with all my managers to facilitate communication and improve efficiency.”