Developing your Skills | March 5, 2013
Terry Thompson, Surrey, BC, CYBF Mentor, email@example.com
The term emotional intelligence (often referred to as EQ), is being used more often these days. I would recommend any manager or supervisor read the book Primal Leadership by Daniel Goleman. EQ is now more science than theory, as outlined in the research results within this book. For me, the three key conclusions in the book, as they relate to becoming a great manager, are:
EQ involves a number of personality traits including empathy, confidence, self-awareness, drive, etc., and any detailed discussion is well beyond the scope of these articles. However, I believe that the following traits are critical to the effectiveness of any employee and can be assessed (and discussed with the subordinate), just by properly looking for and observing these traits at work:
It probably also makes sense to assess your own EQ in the above areas. This can be done via self-evaluation and obtaining feedback from your boss, subordinates and peers.
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